Define your request
Choose the service, tell us where the document will be used and explain its purpose so we can identify the appropriate next steps.
FROM ENQUIRY TO HANDOVER
Your journey,
through to handover.
Your request journey with Takhlisa
YOUR JOURNEY
From your first enquiry
to the handover.
Review the documents
We review the information and available documents, identify any gaps and explain the fees and expected timing before you approve the follow-up.
Follow up the process
After your confirmation, we follow up the agreed steps with the relevant entities and keep you informed of updates or additional requirements.
Document handover
We confirm the outcome and arrange document handover, including any further steps required by the receiving entity.
Stage 1 / 4
Explore the four stages to understand what happens along the way. This journey explains our process; your specific scope and timing are confirmed after review.
What happens after submission?
A reference appears when the request is recorded, and an acknowledgement is sent to your email. Keep the reference for subsequent correspondence.
- Check your email address and phone number before submitting.
- Check the spam folder if the acknowledgement is missing.
- Quote your existing reference when following up instead of submitting a duplicate.
When more information is needed
The next step may depend on a document, clarification or response from another entity. We explain what is needed rather than treating a target date as a fixed promise.
- Identify the missing information or document.
- Confirm changes to scope or timing before proceeding.
- Review new instructions if the purpose or recipient changes.
What does handover mean?
We explain the outcome, available documents and collection or delivery arrangement. If another entity requires a further step, we distinguish the completed scope from any additional follow-up.