These answers cover starting an enquiry and following it up. Document requirements vary, so the review of your own request remains the basis for confirming the service.
Ask the question that fits your case
Use the answers below to understand enquiries, scope, timing and documents. If your question relates to a particular entity or document, name it in your request so the response can address your situation.
BEFORE YOU START
Common questions. Useful answers.
Still have a question? Our team is here to help.
Contact usDo you support individuals and businesses?
Yes. We support individuals and businesses with document clearing, verification follow-up, translation, editing and proofreading according to each request.
Which documents do I need to get started?
Requirements depend on the service and relevant entity. Send a brief description first; our team will confirm the documents and how to share them.
How long does a service take, and what does it cost?
Timing and cost are confirmed after reviewing the transaction and its requirements. We clarify these before proceeding; timing may depend on the relevant entity.
Will I receive a confirmation after submitting?
A reference number appears once your request is recorded, and an acknowledgement is sent to your email. Check your spam folder or contact us with the reference if you cannot find it.
Can I upload documents through this form?
The form collects enquiry details without attachments. After reviewing your needs, the team will confirm the documents and an appropriate sharing method. Do not send passwords or bank card details.
Does submitting the form start the service?
The form is the first step in contacting us. The service scope, fees and required documents are confirmed with you before work begins.
Are notarisation, attestation and translation the same service?
No. They serve different purposes and a transaction may involve more than one. Tell us the document, issuing country and recipient so the route can be reviewed.
Can my enquiry include more than one service?
Choose the main service in the form and describe the other needs in your message. The team reviews how they connect before defining scope.
What if I do not know the right entity or procedure?
Choose a general enquiry and explain the document’s purpose and what you know about its use. The team will help identify what information is still needed.
Does the target date confirm a delivery date?
No. It is your preferred date. Feasibility and expected timing are confirmed after reviewing scope, documents and the entities involved.
How do I follow up an existing request?
Quote the reference when contacting us by email, phone or WhatsApp, and explain what you would like to update or ask about.
Does the enquiry subscribe me to marketing?
The service form is for communication about the request and does not automatically add you to a marketing list. See the privacy notice for use and retention details.